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  Electric Vehicle charger installation service – for (7/7.4 kW) chargers Services Kenya

  How do I purchase this service**
  Go to the product page of the EV charger you wish to install
  Select ‘With Installation’ below the item description
  Click ‘Add to Cart’
  Select an appointment date for your pre-installation visit from the
  available slots
  When the pre-installation visit is complete, the specialist contractor will
  then book the final installation date with you via your “Your Orders” space
  in Your Account. The installation will happen within 7 days after the pre-installation
  visit
  Am I eligible for this service**
  You are eligible for this installation service if you have an off-street
  parking space with a single phase fusebox. Please ensure that there is a
  detectable wifi signal where you wish to install the charger and that your
  charger would be located within a 10m range from your fusebox. You cannot
  install an EV charger facing onto or within 2m of the highway without
  planning permission (obtained by you or the property owner). You are not eligible
  for this service if you live in an apartment and if your installation
  requires working over 1.8m, trenching, running cables under flooring without
  draw cords. Technicians are unable to work in crawl spaces, extreme weather,
  and cannot take responsibility for reinstating external and internal floors.
  You will be responsible for obtaining any consent necessary to install the EV
  charger, limiting usage to your private property and for ensuring it is used
  safely and responsibly.
  How can I pay for this service** Is this service eligible for the OZEV
  (Office for Zero Emission Vehicles) grant**
  You can purchase your EV charger with installation service at Checkout
  using the payment method of your choice. Please note that payment by instalments
  is not available for services. OZEV grants are managed entirely by the
  specialist contractor completing the installation. The specialist contractor
  will check if you qualify for the OZEV grant. If you are eligible, they will
  then apply for the grant on your behalf. The specialist contractor will
  manage your grant application through to payment and keep you updated. Please
  check gov.co.uk guidelines here to find out more on the OZEV grant.
  What happens after I place my order**
  You will receive an appointment confirmation email which will outline the
  next steps. The appointment date you select at checkout is for the
  pre-installation visit, which is carried out by a qualified technician to
  understand the installation requirements for your home. During this first
  visit, the technician will schedule a second appointment with you for the
  installation of the charger. The second appointment date will be visible in
  the “Your Orders” section of your Amazon account.
  What if I want to reschedule or cancel my pre-installation
  appointment**
  You can reschedule or cancel your pre-installation appointment by
  navigating to Your Orders within your Amazon account at any time. You’ll
  receive confirmations of these changes by email. In the event that you want
  to cancel the service less than 24 hours prior to your appointment, you’ll
  need to contact Amazon Customer Service or the specialist contractor via
  Messaging for assistance. Please review our Cancellation Policy for more
  details.
  What if there is a problem with the charger or the installation**
  If you believe your charger is dysfunctional or your installation was not
  carried out properly, you can contact Amazon Customer Service for assistance
  and next steps.

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