Electric Vehicle charger installation service – for (7/7.4 kW) chargers Services Kenya
How do I purchase this service?
Go to the product page of the EV charger you wish to install
Select ‘With Installation’ below the item description
Click ‘Add to Cart’
Select an appointment date for your pre-installation visit from the
available slots
When the pre-installation visit is complete, the specialist contractor will
then book the final installation date with you via your “Your Orders” space
in Your Account. The installation will happen within 7 days after the pre-installation
visit
Am I eligible for this service?
You are eligible for this installation service if you have an off-street
parking space with a single phase fusebox. Please ensure that there is a
detectable wifi signal where you wish to install the charger and that your
charger would be located within a 10m range from your fusebox. You cannot
install an EV charger facing onto or within 2m of the highway without
planning permission (obtained by you or the property owner). You are not eligible
for this service if you live in an apartment and if your installation
requires working over 1.8m, trenching, running cables under flooring without
draw cords. Technicians are unable to work in crawl spaces, extreme weather,
and cannot take responsibility for reinstating external and internal floors.
You will be responsible for obtaining any consent necessary to install the EV
charger, limiting usage to your private property and for ensuring it is used
safely and responsibly.
How can I pay for this service? Is this service eligible for the OZEV
(Office for Zero Emission Vehicles) grant?
You can purchase your EV charger with installation service at Checkout
using the payment method of your choice. Please note that payment by instalments
is not available for services. OZEV grants are managed entirely by the
specialist contractor completing the installation. The specialist contractor
will check if you qualify for the OZEV grant. If you are eligible, they will
then apply for the grant on your behalf. The specialist contractor will
manage your grant application through to payment and keep you updated. Please
check gov.co.uk guidelines here to find out more on the OZEV grant.
What happens after I place my order?
You will receive an appointment confirmation email which will outline the
next steps. The appointment date you select at checkout is for the
pre-installation visit, which is carried out by a qualified technician to
understand the installation requirements for your home. During this first
visit, the technician will schedule a second appointment with you for the
installation of the charger. The second appointment date will be visible in
the “Your Orders” section of your Amazon account.
What if I want to reschedule or cancel my pre-installation
appointment?
You can reschedule or cancel your pre-installation appointment by
navigating to Your Orders within your Amazon account at any time. You’ll
receive confirmations of these changes by email. In the event that you want
to cancel the service less than 24 hours prior to your appointment, you’ll
need to contact Amazon Customer Service or the specialist contractor via
Messaging for assistance. Please review our Cancellation Policy for more
details.
What if there is a problem with the charger or the installation?
If you believe your charger is dysfunctional or your installation was not
carried out properly, you can contact Amazon Customer Service for assistance
and next steps.
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