Description
Starlink users in Kenya must complete in-person identity verification by April 30, 2026, to avoid service suspension. This mandatory process requires visiting an authorized retailer with a national ID or passport to verify details,, as part of Communications Authority of Kenya (CA) regulations, following an online submission.
Steps for In-Person Verification
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- Online Data Submission: First, log in to your Starlink account and update your identification information, including name, date of birth, gender, a photo of your ID/passport, and a passport-sized photo.
- Visit Authorized Retailer: Physically visit an authorized Starlink retailer or partner in Kenya.
- Provide Identification: Present your original ID card or passport for in-person identification authentication.
- Confirm Details: The retailer will verify your details to activate or maintain your service.
Key Information
- Deadline: April 30, 2026.
- Consequence: Failure to verify leads to immediate service suspension.
- Requirement: Authorized retailers include partners like Alcatraz Dish Network Services.
- Note: You do not need to bring your Starlink equipment, only your identification documents.
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